Last updated: November 29, 2025
Its Time Appliance Repair LLC (“Company,” “we,” “us,” or “our”) operates the website itstimeappliances.com (the “Site”). This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our Site, use our online booking tools, or otherwise interact with us.
By using the Site or providing personal information to us, you agree to the terms of this Privacy Policy.
We may collect the following categories of information:
Contact information: name, phone number, email address, physical address.
Booking and service information: details about your appliance, service requested, preferred appointment date/time, and related notes.
Payment‑related information: limited billing information as processed through our third‑party payment processors; payment card data is not stored on our servers.
Usage and technical data: IP address, browser type, pages visited, time and date of visit, referring/exit pages, and other analytics data collected primarily through Google services.
Review and testimonial information: written reviews, your name (or chosen display name), and any other content you voluntarily submit for testimonials or feedback with your permission.
If you provide personal information about another person (for example, someone at the service address), you represent that you have authority to do so and that the information is accurate.
We collect information in several ways:
Directly from you when you:
Request service, schedule a booking, or contact us by phone, email, or forms on the Site.
Request a quote or submit information through our online booking system powered by Housecall Pro.
Provide reviews or testimonials and grant us permission to use them.
Automatically, through:
Cookies and similar technologies that help us understand how you use the Site, improve performance, and support marketing/SEO efforts.
Google services (such as Google Analytics or related tools) that collect aggregated usage data like page views and time on site.
From third‑party service providers:
Housecall Pro, which we use for online booking and job management.
Payment processors that handle your payments securely on our behalf.
Google SEO and analytics tools that help us understand and improve our online presence.
We may use your information for the following purposes:
To provide and manage services:
Schedule and confirm appointments through Housecall Pro.
Communicate about service details, updates, rescheduling, and follow‑ups.
Send invoices, receipts, and related transactional communications.
To operate and improve our business:
Maintain and enhance the Site’s functionality, security, and performance.
Analyze how visitors use our Site and services using Google analytics tools to improve user experience and SEO.
Support internal business operations, recordkeeping, and compliance obligations.
For marketing and reviews:
Display authorized reviews and testimonials on the Site and in marketing materials, only after obtaining your permission.
Send optional promotional messages, subject to your consent or applicable law.
To protect rights and comply with law:
Detect, prevent, and address fraud or security issues.
Enforce our terms, protect our rights and property, and comply with legal obligations.
We do not sell your personal information for money; if applicable law treats certain sharing as a “sale” or “sharing,” we will comply with any required notices and opt‑out mechanisms.
When you submit a review or testimonial and give us permission to use it:
We may display it on our Site, in marketing materials, and on third‑party platforms.
We may show your first name, last initial, city, or other identifying detail you approve.
You may request that we remove or anonymize your review from our Site by contacting us at contact@itstimeappliances.com. Removal from third‑party platforms is subject to their policies.
We do not allow public commenting on our pages; reviews that appear on the Site are selectively posted by us with prior permission.
Our Site may use cookies, web beacons, pixels, and similar technologies to:
Recognize your browser or device.
Remember your preferences and improve Site function.
Analyze Site traffic and usage through Google services.
Support search engine optimization (SEO) and limited advertising or remarketing activities where applicable.
You can usually control cookies through your browser settings, though disabling cookies may affect Site functionality. Where required by law, we will provide additional disclosures or obtain consent for certain types of cookies or tracking.
We use third‑party service providers to help operate our business, including:
Housecall Pro for online booking, job management, and related customer communications.
Payment processors that securely handle your payment information.
Google SEO and analytics services for traffic measurement and site optimization.
Web hosting, email, and security providers.
These providers may have access to personal information only to perform services for us and are generally required to protect it and use it only as instructed, under their own privacy policies. Our Site may contain links to websites we do not control, and their privacy practices are governed by their own policies.
If your jurisdiction requires a legal basis for processing personal information (for example in the EU/UK), we rely on:
Performance of a contract: To provide services you request and fulfill our agreements.
Legitimate interests: To operate, improve, and secure our Site and business where those interests are not overridden by your rights.
Consent: For certain marketing, analytics, or optional activities where law requires consent.
Legal obligations: To comply with laws, regulations, and legal processes.
We may share personal information:
With service providers and vendors who help operate our Site and business, including Housecall Pro, Google analytics/SEO tools, payment processors, hosting, email, and security services.
With professional advisors (such as lawyers, accountants, or insurers) as needed for business and legal purposes.
In connection with a business transaction, such as a merger, acquisition, asset sale, or restructuring, with appropriate protections.
As required by law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of our customers, the public, or our business.
We do not knowingly share personal information with third parties for their independent direct marketing without your consent where such consent is required.
We retain personal information only as long as reasonably necessary to:
Provide services and fulfill the purposes described in this policy.
Maintain business and tax records.
Comply with legal obligations and resolve disputes.
Enforce our agreements.
When personal information is no longer needed, we take reasonable steps to delete, anonymize, or securely destroy it.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
You are responsible for maintaining the security of your own devices and any credentials used to access our services, if applicable.
Our Site and services are not directed to children under 13 (or a higher age if required by local law), and we do not knowingly collect personal information from children. If we learn that a child has provided personal information, we will take reasonable steps to delete it; if you believe this has occurred, please contact us.
Depending on your location and applicable law, you may have rights such as:
Access: Request information about the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete certain personal information, subject to legal exceptions.
Restriction or objection: Object to or request restriction of certain processing, including direct marketing.
Portability: Request a copy of your personal information in a structured, commonly used, machine‑readable format, where technically feasible.
Consent withdrawal: Withdraw consent where processing is based on consent, without affecting prior lawful processing.
To exercise these rights, contact us at contact@itstimeappliances.com or by phone at 704‑498‑2911. We may need to verify your identity before responding to your request, and some rights may be limited under applicable law.
If your local law allows you to file a complaint with a data protection authority or similar regulator, you may do so, but you are encouraged to contact us first so we can address your concerns.
Some browsers offer “Do‑Not‑Track” (DNT) or similar settings, but there is no universally accepted standard for responding to them. Our Site may not respond to all DNT signals; you can manage many cookies and analytics or advertising preferences through your browser, device settings, or the tools provided by Google and other services.
If you access the Site from outside the country where our business is based, your information may be transferred to, stored, and processed in a country with different data protection laws than your own. Where required by law, we will use appropriate safeguards for such transfers.
We may update this Privacy Policy from time to time and will revise the “Last updated” date when we do so. Your continued use of the Site after changes are posted means you accept the updated Privacy Policy; if required by law, we will provide additional notice or request consent for material changes.
If you have questions, concerns, or privacy‑related requests, please contact us at:
Its Time Appliance Repair
Phone: 704‑498‑2911
Email: contact@itstimeappliances.com
